Wild Card City Casino — Terms and Conditions
These Terms and Conditions govern your access to and use of wild-card-city.net, operated under the brand Wild Card City Casino. By registering an account and using the platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree, you must not register or continue using the site.
Introduction and Acceptance of Terms
Wild Card City Casino operates as a fully licensed online gaming platform available to eligible players in Australia and other permitted jurisdictions. These terms form a legally binding agreement between you and the operator. Continued use of the platform after any update to these terms constitutes acceptance of the revised version. Players are responsible for reviewing this document periodically.
Definitions and Interpretation
For the purposes of these Terms and Conditions, the following definitions apply:
Account — the registered player account created on wild-card-city.net
Player — any individual who has successfully registered an account on the platform
Bonus — any promotional credit, free spins, or reward issued by Wild Card City Casino
Wagering Requirement — the number of times bonus funds must be wagered before withdrawal eligibility is met
Services — all games, banking functions, promotions, and support features available on the platform
KYC — Know Your Customer identity verification process
AML — Anti-Money Laundering compliance measures
Joka Dimes — the loyalty points currency used within the Wild Card City VIP and rewards program
Regulatory Information
Wild Card City Casino is licensed and regulated by the Curacao eGaming Authority. All gaming activity, bonus structures, and financial transactions operate in compliance with the terms of this licence and applicable international gaming law. Wild Card City Casino does not hold an Australian domestic gambling licence. Players access the platform under the terms of the Curacao licence at their own discretion.
Eligibility and Account Registration
To register and play at Wild Card City Casino, you must meet the following requirements:
Be at least 18 years of age
Be a natural person, not a corporation or automated system
Not be a resident of a restricted jurisdiction
Not already hold an existing account on the platform
Provide accurate and complete registration details
Each player is permitted one account only. Duplicate accounts are strictly prohibited and will result in immediate suspension, forfeiture of bonus balances, and possible confiscation of winnings. Wild Card City Casino reserves the right to request identity documentation at any point during the registration process or thereafter.
Account Verification — KYC and AML Compliance
Wild Card City Casino applies a thorough KYC verification process in line with international AML obligations. Before processing any withdrawal, the platform may request:
Government-issued photo identification (passport or driver’s licence)
Proof of residential address (utility bill or bank statement dated within 90 days)
Verification of payment method used for deposits
Source of funds documentation where applicable
Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals until compliance is confirmed. All submitted documents are handled in accordance with the Privacy Policy published on wild-card-city.net.
User Obligations
Players using Wild Card City Casino agree to:
Provide truthful information at all times
Use the platform solely for personal, recreational purposes
Refrain from any form of bonus abuse, collusion, or fraudulent activity
Not use VPN services, proxies, or other tools to circumvent geo-restrictions
Not engage in money laundering or any activity that violates applicable law
Wild Card City Casino reserves the right to void bets, suspend accounts, and report suspicious activity to relevant authorities where there are reasonable grounds to believe a violation has occurred.
Deposits and Withdrawals
All transactions on wild-card-city.net are processed in Australian dollars (AUD). The platform supports the following payment methods:
The minimum deposit amount is $20 AUD. Withdrawal requests are subject to identity verification and may be delayed where KYC documentation is outstanding. Wild Card City Casino does not charge internal processing fees on standard transactions, though third-party fees may apply depending on your chosen payment provider. All transactions are protected by 128-bit SSL encryption.
Bonuses and Promotions
Welcome Bonus
New players are eligible for a three-stage welcome package totalling up to $5,000 in bonus funds plus 75 free spins, structured as follows:
1st deposit: 100% match up to $2,000 + 25 free spins
2nd deposit: 100% match up to $1,000 + 25 free spins
3rd deposit: 100% match up to $2,000 + 25 free spins
The minimum qualifying deposit for each stage is $20 AUD. All welcome bonus stages must be claimed within 7 days of registration.
General Bonus Terms
All bonuses carry a 40x wagering requirement unless stated otherwise in the specific promotion’s terms
During wagering, the maximum permitted bet using bonus funds is $10 AUD per spin or hand
Bonus funds expire if wagering requirements are not completed within the validity period specified in the offer
Wild Card City Casino reserves the right to amend, suspend, or cancel any promotion at any time
Only one bonus may be active at a time unless otherwise stated
Bonuses are non-transferable and cannot be exchanged for cash
Ongoing Promotions
Wild Card City Casino operates a rotating daily promotions calendar. Specific terms — including minimum deposit thresholds, contribution rates, and cashout limits — are published individually for each promotion. Players are responsible for reviewing the terms of each offer before claiming. Participation in any promotion constitutes acceptance of its specific conditions.
Wagering — Game Contributions
Not all games contribute equally toward clearing wagering requirements:
Pokies and slots: 100% contribution
Keno and scratch cards: typically 50% (check individual offer terms)
Table games including blackjack, roulette, and baccarat: 10% or as specified
Live dealer games: 10% or as specified
Wild Card City Casino may adjust contribution rates on a per-promotion basis. Always check the specific terms of the active bonus before playing.
Betting Rules and Game Participation
All games on wild-card-city.net are powered by certified software providers, including Evolution Gaming for live dealer content. Results are determined by independently tested Random Number Generator systems. In the event of a technical malfunction, disconnection, or system error during gameplay, affected bets may be voided at the operator’s discretion. Wild Card City Casino’s decision on disputed game outcomes is final, subject to the complaints procedure outlined below.
Account Suspension and Termination
Wild Card City Casino may suspend or permanently close an account under the following circumstances:
Breach of these Terms and Conditions
Suspected fraud, collusion, or bonus abuse
Failure to complete KYC verification
Suspected money laundering or illegal activity
Player request for self-exclusion
In cases of confirmed fraud or terms violation, any remaining bonus balance and winnings derived from bonus funds may be forfeited. Verified real-money balances will be returned subject to AML checks.
Dormant Accounts
An account is considered dormant after 12 consecutive months of inactivity. Wild Card City Casino will notify the registered email address prior to applying any dormancy policy. Players may reactivate a dormant account by contacting [email protected] and completing any outstanding verification requirements.
Responsible Gambling Measures
Wild Card City Casino provides a full suite of responsible gambling tools accessible via account settings:
Deposit limits (daily, weekly, monthly)
Loss limits
Wager limits
Session time limits
Reality check reminders
Cool-off periods (24 hours to 6 months)
Permanent self-exclusion
Limit reductions take effect immediately. Increases require a cooling-off period before activation. For permanent self-exclusion or emergency account restrictions, contact [email protected] directly. Australian players seeking additional support can contact Gambling Help Online or call the national helpline at 1800 858 858. Full details are available on the Responsible Gambling page at wild-card-city.net.
Limitation of Liability
Wild Card City Casino provides its services on an “as available” basis. The platform accepts no liability for losses arising from service interruptions, technical faults, third-party failures, or events beyond reasonable control. Under no circumstances shall the operator’s liability exceed the amount deposited by the player during the session in question. Indirect, consequential, or punitive damages are excluded to the maximum extent permitted by applicable law.
Intellectual Property
All content on wild-card-city.net, including logos, graphics, software, game assets, and the Joka mascot, is the intellectual property of Wild Card City Casino or its licensed partners. Unauthorised reproduction, distribution, or commercial use of any platform content is strictly prohibited.
Data Protection and Privacy
Personal data collected during registration and ongoing use of the platform is processed in accordance with the Privacy Policy and Cookie Policy published on wild-card-city.net. Wild Card City Casino implements technical and organisational security measures including 128-bit SSL encryption to protect player data. For privacy-related enquiries, contact [email protected].
Complaints and Dispute Resolution
To submit a complaint, contact the Wild Card City Casino support team at [email protected] with a detailed description of the issue. The team aims to acknowledge all complaints within 24 hours and resolve them within 14 days. If a satisfactory resolution is not reached, players may escalate the matter to the Curacao eGaming licensing authority. Wild Card City Casino support is available 24/7 via live chat, email, and the toll-free Australian phone line.
Amendments to Terms
Wild Card City Casino reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated via email to the registered address or through an on-site notification. Continued use of the platform following notification of changes constitutes acceptance of the updated terms.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Curacao under the framework of the Curacao eGaming licence. Any disputes not resolved through the internal complaints process shall be subject to the jurisdiction of the competent courts of Curacao, without prejudice to any mandatory consumer rights applicable under Australian law.